Our ban guarantee

Every GAME 974 order comes with our 100% ban guarantee. It has no end date: it stays active for as long as the rules in your setup guide are followed.

What we cover

• Account ban or lost access: we give you a replacement account with the game, free.
• Password or sign-in problem: we fix it and send you new details.
• Game problems: download, install or launch issues. We guide you step by step.

What is not covered

• The email, password or account settings were changed.
• Non-active: Console Sharing and Offline Play (PS5) or Primary PS4 was turned on.
• Active: Console Sharing / Primary was turned off, or our account was deleted from the console without telling us.
• 2-step verification was turned on, or something was bought with the account.
• The account was shared, sold, or used on another console.

PS Plus subscriptions

PS Plus orders follow the same setup guides (Active or Non-active) and are covered for the full subscription period you bought.

Other guides: Non-active setup · Active setup · Our ban guarantee